Head of Training & Development at Nicole Sinclair Consulting

Posted on Mon 10th Sep, 2018 - hotnigerianjobs.com --- (0 comments)

Nicole Sinclair Consulting - Our client, one of the foremost gaming companies in Nigeria, is currently recruiting suitably qualified candidates for immediate employment into the position below:

Job Title: Head of Training & Development

Loaction: Lagos

Job Description

The main purpose of the role is to devise our organizational training strategy, oversee its implementation and assess its outcomes within business and Agent locations. You will identify training and developmental needs and drive suitable training initiatives that build loyalty to the firm.
This role will be responsible for on-going improvement of employee’s skills enabling them to fulfil their potential within the organisation.

Responsibilities

Manage the training Budget and oversee all activities with the Training department
Develop Training & Development Strategy based on Business needs and Business strategic direction
Identifying and assess future and current training needs working closely with business managers
Develop overall or individualized training and development plans across the business including:
Super Agents - On-boarding, Product/Technical & Business Training
Agents - On-boarding, Product/Technical & Business Training
Employees - Product/Technical and Business Training, Capability building and Career development
Develop lasting leadership development programs and enable high-quality orientation and onboarding experiences across the business including to: Super Agents, Agents and Employees
Develop, monitor and evaluate training programs and their effectiveness, success, ROI periodically and report on them including the creation of content, e-learning, collateral and other training materials that will impact behavior-changing training
Work with and support other line managers solve specific training problems/skills gaps in their respective teams
Demonstrate proficiency in products & services, systems, processes and handling customer queries and pass on the same knowledge to the staff to enhance performance and service delivery

Competency/Skill/Requirements
Academic Qualifications:

B.Sc degree in Education, Human Resources or relevant field
At least 5 years’ experience in same or similar role with a minimum of 3 years facilitation
Specialised qualification/experience in training e.g. PTC, TOT, CIPD
Knowledge and experience in techniques/ philosophies of adult education/learning

Work Experience & Skills
Essential:

Track record in designing and executing successful training programs
Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
Strong computer skills including proficiency in word, excel and power point
Ability to operate related computer software and business-related equipment/training aids
Professionalism in attitude and presentation
Self-motivated with strong organizational and time management skills

Desirable:

Public Speaking Experience
telecoms, fMCG expecience ill be an advanage

Application Clsoing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Sorry, this listing is no longer open.

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